New Delhi: The Department of Posts (DoP) has made significant strides in its cleanliness and service improvement drive under the Special Campaign 4.0, reaching the halfway mark with impressive results. The campaign, running from 2-31 October, has seen enthusiastic participation from DoP officials across the country, a PIB press release stated.
Adopting a “100% saturation” approach, the department has focused on institutionalizing and internalizing the values of cleanliness and service excellence. The campaign aims to achieve its targets sustainably, focusing not just on physical improvements but also on efficiency and customer service.
In addressing public grievances, a significant 42,712 have been resolved, with a target of 80,000 set for the campaign period. Furthermore, 239 Public Grievance appeals have been addressed, and 34,588 redundant files have been weeded out.
The campaign has also generated revenue of ₹ 21,27,132 from scrap disposal, with ₹9,60,313/- generated from the Mail Motor Service (MMS) in Naraina, Delhi.
Alongside these efforts, the department conducted customer outreach and stakeholder engagement activities as part of the National Postal Week observed from October 9-15, 2024.
With the campaign entering its final phase, the DoP will focus on beautifying post office buildings, improving signage, and enhancing basic amenities. Further efforts will be directed towards maintaining assets like letter boxes, PO boxes, and mail office infrastructure. The department also plans to conduct special cleaning activities across its network, including RMS, Mail Motor Workshops, Parcel hubs, and Inspection Quarters.
