12 Questions Leaders Must Answer
Say what people need to hear before you say what you need to say.
Answer emotion before dealing with issues. You canât strengthen relationships, for example, while people are red in the face. Donât expect strong collaboration while people feel threatened.
What are the 12 questions leaders must answer?
12 Questions Leaders Must Answer:
- Who am I?
- Am I safe?
- Am I secure?
- Am I loved?
- Am I wanted?
- Am I successful?
- Am I good enough?
- Do I understand my role?
- Do I have a purpose?
- Do I have control?
- Do I have impact?
- Am I respected?
People flourish when you help them answer their fundamental questions with a yes.
Words That Answer Fundamental Concerns:
Donât expect people to voice their internal concerns. Itâs too personal. Theyâre afraid to hear âNo.â Answer their *primal questionsâ* before they ask.
- Youâre at your best when you areâŚ.
- I notice your energy goes up whenâŚ.
- Iâm glad youâre on our team becauseâŚ.
- I want you to know I respect the way youâŚ.
- Youâre having a positive impact onâŚ.
- What will you do next time? (After mistakes.)
- You have positive impact on our customers when youâŚ.
- I notice youâre improving your ability toâŚ.
- Thanks for making a difference byâŚ.
- How would you handle this situation?
- What do you think?
- One way things get better when you show up isâŚ.
The 12 questions leaders must answer only have three answers, yes, no, or Iâm not sure. Help people answer their pressing questions with a yes.
Project: Go around answering the fundamental questions people donât ask.
How would you answer the questions leaders must answer?
*(The expression âprimal questionsâ is used by Mike Foster in, â7 Primal Questions.â The first 7 questions on the list come from his book.)
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